Shipping policy

At Mallsity, we work to make your shopping experience simple and convenient. This Shipping & Delivery Policy explains how orders are processed and delivered.

1. Order Processing

Orders are generally processed within [1–3 business days] after successful payment and order confirmation.

Some products may require additional processing time due to supplier or fulfillment requirements. If there is a significant delay affecting your order, we will make reasonable efforts to notify you.

Business days generally exclude Sundays and public holidays.

2. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are generally:

India: [5–10 business days]

Delivery times are estimates only and are not guaranteed unless specifically stated otherwise for a particular product or delivery service.

Actual delivery time may vary depending on:

  • Delivery location
  • Courier availability
  • Product availability
  • Supplier processing time
  • Weather conditions
  • Public holidays
  • Remote-area delivery
  • Unforeseen logistical circumstances

3. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, Mallsity may offer free shipping or promotional shipping offers.

4. Order Tracking

Where tracking information is available, we will provide the tracking details through the contact information provided with your order.

Tracking information may take some time to become active after the shipment has been handed over to the courier.

5. Incorrect Shipping Information

Customers are responsible for providing an accurate and complete delivery address, including:

  • Full name
  • House/building number
  • Street/locality
  • City
  • State
  • PIN code
  • Valid phone number

If an order cannot be delivered because the customer provided incorrect or incomplete information, additional delivery charges may apply if re-shipment is possible.

6. Delivery Attempts

The courier may make multiple delivery attempts according to its standard procedures.

Please ensure that someone is available to receive the package and that your contact information remains accessible.

7. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays can occasionally occur due to circumstances outside our reasonable control.

If your shipment appears significantly delayed or is reported as lost, please contact us at mallsityshop@gmail.com with your order number.

We will review the shipment status and work with the relevant delivery or fulfillment partner where appropriate.

8. Damaged Packages

If your package arrives visibly damaged, please contact us as soon as possible and, where possible, take photographs or video of the package and product before disposing of any packaging.

This information may be required to investigate a delivery or product issue.

9. International Shipping

Unless specifically stated on the product or checkout page, Mallsity currently ships only within India.

If international shipping becomes available, applicable shipping charges, customs duties, taxes, and other requirements will be communicated separately.

10. Contact

For shipping-related questions, contact:

Email: mallsityshop@gmail.com

Please include your order number when contacting us so we can assist you more efficiently.